Privacy Policy

1. Introduction

By visiting our website or placing an order, you agree to the terms of this Privacy Policy. We are committed to keeping your data safe and using it only to improve your shopping experience.

2. Information We Collect

We collect the following types of information:

Name, email address, and phone number
Delivery/shipping address
Payment details (processed securely — we do not store card numbers)
Order history and browsing preferences
Messages sent through our contact form or WhatsApp

3. How We Use Your Information

Your information is used to:

Process and fulfill your orders
Send order confirmations and shipping updates via WhatsApp or email
Respond to your queries and provide customer support
Send promotional offers and new product announcements (you can opt out anytime)
Improve our website and personalise your experience
Comply with legal and regulatory obligations

4. Information Sharing

We never sell your personal information to third parties. We may share your data only with:

Courier/logistics partners to deliver your order
Payment processors (JazzCash, EasyPaisa, banks) to handle transactions securely
Government or legal authorities when required by Pakistani law

5. Data Security

We use industry-standard SSL encryption to protect your data during transmission. Our servers are secured with firewalls and access controls. However, no online transmission is 100% secure — we encourage you to keep your account credentials safe.

6. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal obligations)
Opt out of marketing communications at any time

To exercise any of these rights, contact us at alayahbeautyspot@gmail.com.

7. Cookies

We use cookies to remember your cart, preferences, and session information. You can disable cookies in your browser settings, but this may affect some website features such as your cart.